How Company Culture can transform your business
The most successful businesses are those that have a clear vision and set of goals that everyone in the organisation understands and has bought in to. In addition, everyone fully understands their role and responsibilities, as well as those of others and are empowered to carry out those roles and responsibilities. When all of this is present, the benefits to the business can be manyfold. First and foremost, employees will feel included & valued as they know that they are being trusted to do their job and are aware of the positive impact that it will have on the overall business.
Empowered employees will also undoubtedly feel that they can contribute to the future growth of the business in terms of new ideas, innovations and effective problem solving, which they may even be able to implement themselves as well as take responsibility and be rewarded for. As a result, morale amongst these employees is likely to be strong as they will feel a high level of job satisfaction leading to low staff turnover, more efficient processes & procedures, greater productivity, less management intervention and almost certainly greater levels of customer satisfaction as staff will have the authority to make decisions without needing the approval of a more senior person.
“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.”
– Steve Jobs
The dangers of micro-management
As a business starts to grow, a business owner will often find that they are no longer able to do all the jobs needed to be undertaken themselves and will need to employ more staff to help with fulfilling those tasks. The most self-assured and confident business owners will ensure that they employ great people, who have the right attitude to be trained effectively or who already possess the necessary skills required. Unfortunately, what often happens is very different to this. The business leader will not take the time to train a new employee properly quoting that they ‘don’t have the time’, which of course is totally counterproductive because unless they take that time upfront to work with the new employee this will continue to be a perpetual issue with no long-term gains.
Bizarrely, some business leaders will then not understand why a new employee doesn’t ‘get it’ and will constantly be looking over their shoulder, getting frustrated that jobs aren’t being carried out to their satisfaction and ultimately will simply end up doing the jobs themselves. As a result, the owner will never have the opportunity to step back from the day to day running of the business to concentrate on the strategy and growth of the business and may even work themselves into an early grave. The employee will undoubtedly feel incompetent, not trusted and have little job satisfaction, and ultimately may simply leave the business to take on a new role where their talents are understood and appreciated.
This is clearly a potentially expensive and time-consuming situation for the business owner, and may even stunt their own growth as well as that of the business. And yet it is surprisingly commonplace. Business owners will often view their business as their ‘baby’ and believe that no-one can do as good a job as them, yet even real babies have to be given the space, time and encouragement to grow and develop properly!
Get in touch to learn more about how the Leadership & Management coaching team can support your business with team building and company culture.